If you wish to return or exchange your purchase, please print our return form, fill it in and send it with the watch back to our main office - the address can be found at the bottom of the form. You have 14 days to return the goods after receiving your order.
Return goods should be sent in original packaging and additional protective packaging. Your credit (minus your original shipping cost) will be repatriated as soon as the return goods are received at our main office. Possible impairment due to use or damage will be deducted in the reimbursement amount.
The shipping costs of the return goods are held by you.
Returns and exchanges for Christmas: All orders placed from November the 18th, 2019 can be exchanged or returned until January 31, 2020.
Exchanges: You have 14 days to exchange your goods. You can exchange your watch for another model, color, etc. You will typically receive the new product within 14 days after we have received your returned goods - depending on availability. The cost of return shipments of this type is your responsibility.
If you wish to exchange for a product of less value, you will get the difference refunded to the same payment card or PayPal account as your original order was placed with. If you wish to receive the refunded amount to another bank account, please fill in your bank information in the exchange form.